At Tauffa, we strive to provide our customers with the finest quality dry fruits. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

Returns

1. Eligibility for Returns:

   • Items must be returned within 7 days of delivery.

   • Products must be unused, unopened, and in their original packaging.

   • Perishable goods, including dry fruits, are eligible for return only in case of a quality issue, damaged product, or wrong item received.

2. Non-Returnable Items:

   • Opened or partially consumed products.

   • Products damaged due to improper handling by the customer.

   • Items without the original receipt or proof of purchase.

3. Return Process:

   • Contact our customer support at [your email/phone] with your order details and issue description.

   • Provide supporting images if the item is damaged or defective.

   • Upon approval, we will initiate the return process and provide further instructions.

Refunds

1. Refund Eligibility:

   • Once we receive and inspect the returned item, we will notify you regarding the refund status.

   • Approved refunds will be processed within 7-10 business days to your original payment method.

2. Partial Refunds:

   • If an item is returned with signs of use or damage not due to our error, only a partial refund may be granted.

3. Refund Exceptions:

   • Shipping charges are non-refundable unless the return is due to an error on our part.

   • If a refund is delayed beyond the expected timeframe, please contact your bank or payment provider before reaching out to us.

Exchanges

• We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within 48 hours of delivery.

Cancellation Policy

• Orders can be canceled within 24 hours of placement. Once shipped, the order cannot be canceled.

We appreciate your trust in Tauffa and are committed to ensuring customer satisfaction!